Novotel Bern Expo - NEWLY RENOVATED!
Hva gjestene sier
I had an unexpected stay at Novotel Bern Expo Hotel due to a river flooding in Zermatt, which prevented me from returning to my original accommodation. Despite the stressful situation, my experience at Novotel Bern Expo Hotel was made significantly better thanks to the exceptional service provided by the staff. She went above and beyond to assist me during my stay. When I explained my situation, she immediately took action to ensure that I had everything I needed. She provided invaluable support throughout my stay. She helped me with the check-in process, ensuring it was as smooth as possible given the circumstances. She also offered practical assistance, such as finding a room that suited my needs and so on. She frequently checked in on us, offering comforting words and making sure we were okay. Her genuine care and concern helped to alleviate our worries and made us feel at ease. Her exceptional service, personal attention, and kind words turned a potentially difficult situation into a pleasant and memorable experience. I highly recommend Novotel Bern Expo Hotel, not only for its comfortable accommodations but also for the wonderful staff who go above and beyond to make every guest feel special.
Rina
juli 2024
Everything was just great. My kids especially enjoyed the play facilities by the reception. Absolutely the best weekend I had in a long time. I have already recommended it to friends.
Caroline
mars 2024
We arrived during a UEFA Euro 2024 match. The environment at the lobby bar was fabulous. Festive and family friendly. The staff was great throughout our stay. They helped in every way. Breakfast was fantastic and the hotel location was just right.
Alejandro
juli 2024
Spacious room, comfortable bed, friendly & helpful staff, good food, parking lot (extra charge 22 CHF per day). The receptionist helped me bring the extra blanket because I want to use the sofabed (no additional charge). She also offered me a free ticket for the bus or tram. There was also a water dispenser near the elevator for drinking. Very good experience in this hotel.
Habibi
november 2024
It was perfect choice of choosing Novotel Bern with family and two kids. Good comfortable stay and super location. View of tram station from your room. perfect hotel to move any were in Bern and other places. Don't forget ask for the free pass to travel in Bern. Highly recommend to choose this hotel if your going for vacation with family. Supermarket are near buy, so you can save the money 💰.
Finto
juli 2024
I would like the cleanliness of the hotel and easily check in and helpful staff during check in and breakfast good
Farheen
januar 2025
Everything was fantastic! The breakfast buffet was incredible and the decor of the lobby and bar was really enjoyable! Staff was incredibly friendly and helpful and I wouldn't hesitate to go back and I'll tell others about it for sure!
Dave
august 2023
The hotel is located 30 minutes walking distance from the city center, however there are tram and bus stations right across the street. If you stay in a hotel as a tourist you can acquire a free travel pass that allows you to use all kinds of public transport during your stay. I did not know that, but the very helpful receptionist informed me and helped to download necessary apps.
Ramil
august 2024
Spotless… very clean (as Switzerland is!) Outstanding customer service, very polite and helpful. Car parking was very easy Location
Omar
juni 2024
Th room was quite nice, modern and clean. The staff was quite welcoming and helped. The location, specially with the card to go around the city without having to pay, was great.
Denis
august 2024
Bestill nå